Advanced Technical Support
Support Investigation Console
Stage 1
Check domain
Enter only the customer domain. This runs DNS, platform, HTTP, SSL and mail routing prechecks. No OCR, vision or AI runs at this stage.
Live Summary
Domain overview
DNSPending
HTTPPending
SSLPending
MXPending
Next step
After the domain precheck completes, go to Investigation and add the customer issue, error message or screenshot.
Stage 2
Investigate customer issue
Use this only after the domain precheck has completed. Add the customer issue, bounce-back, screenshot or OCR text.
Upload, drag, or paste screenshot
OCR will try to extract text. Vision can run during this investigation stage.
Domain Results
Domain results
DNS Pending
No result yet.
Platform Unknown
No platform reason available.
Mail Routing Pending
No routing result yet.
HTTP Pending
No result yet.
SSL Pending
No result yet.
Findings
AI recommendation
Run the domain precheck first, then add the customer issue and run investigation.
Recommended References
Relevant KB and vendor docs
No references loaded yet.
Tools
Quick utilities
Tool Result
Select a tool to run a standalone check.